Refund and Returns Policy
Effective Date: 04-05-2025
At CruiseBookNGo, we strive to ensure a seamless and enjoyable booking experience. However, we understand that plans can change. Therefore, we have outlined our refund and returns policy to provide clarity and transparency.
1. Booking Cancellations
- Passengers may cancel their bookings by contacting CruiseBookNGo directly via phone or email.
- Once a cancellation request is received, the applicable refund will depend on the type of cruise package booked and the timing of the cancellation.
- Additionally, last-minute cancellations may incur partial or no refund according to the specific package terms.
2. Refund Processing
- Refunds are processed using the same payment method used for the original booking.
- Typically, refunds are completed within 7–14 business days of approval.
- For payments made via credit card, the time may vary depending on the card issuer.
3. Changes to Bookings
- Passengers may request changes to their cruise dates or packages. However, changes are subject to availability and may incur additional fees.
- Therefore, we recommend contacting CruiseBookNGo as early as possible to adjust bookings without penalties.
4. Special Considerations
- CruiseBookNGo is committed to eco-friendly travel practices. Consequently, certain cancellations or changes may help us reduce environmental waste and optimize ship operations.
- We appreciate passengers’ cooperation in maintaining sustainable travel practices when adjusting bookings.
5. Non-Refundable Items
- Certain promotional deals, early-bird offers, or discounted packages may be non-refundable. In these cases, details will be clearly stated at the time of booking.
6. Contact for Refunds
For any questions regarding refunds or to initiate a cancellation, please contact CruiseBookNGo:
- Phone: +1 (844) 490-7171
- Email: [email protected]
Additionally, our support team is available to guide you through the process and answer all questions about your booking.